Order Cancellation Terms
If you would like to cancel your order, please contact our customer support team as soon as possible.
Orders can be canceled before they are handed over to the shipping provider. If the order has already been shipped, you may refuse delivery upon receipt or request a return in accordance with our return policy.
To cancel an order, please provide:
- your order number;
- the name used when placing the order;
- your contact phone number or email address.
Once the cancellation is confirmed, the refund will be processed using the same payment method that was used for the purchase. The time required for the funds to appear in your account depends on your bank or payment service provider.
If you have any questions, please contact our customer support team. We are always happy to assist you.
Return conditions
An order may be canceled by the customer before shipment.
If the order has already been shipped, cancellation is possible by refusing delivery or requesting a return after receiving the product.
Refunds are processed after the cancellation request has been reviewed and approved.
The refund processing time depends on the payment method and the policies of the bank or payment provider.
The seller reserves the right to cancel an order if the product is out of stock, if a technical error has affected the product description or pricing, or if the customer cannot be contacted to confirm the order.
